This plan is for established entrepreneurs who rely on their Magento website to generate sales revenue. Having professional Magento support gives businesses a piece of mind that their website is well maintained and secured with 24x7 performance monitoring.
The Corporate plan is for busy small business owners with larger Magento sites that have no IT support or is lacking Magento-specific experience. Also included are Quality Assurance testing, and a Service Level Agreement with 1-business day response time.
This plan is for larger enterprise organizations with premium website features. Also included are Quality Assurance testing, a Service Level Agreement with 2-hour response time, user acceptance testing, release planning, and comprehensive disaster recovery plan.