Optimizing your checkout system page for your eCommerce website is directly correlated with improving your drop off rate and site analytics. If your potential customers are not pleased with your checkout process, they will likely abandon the sale entirely out of frustration or impatience.
Some questions to ask yourself about your current checkout system are as following:
Where are your customers dropping off?
Does the customer have all the information they need while checking out?
Does the checkout process take too long?
Is the checkout system encrypted and private?
With these questions in mind, customers may abandon their shopping carts mid-sale as a result of any of the following reasons:
They do not trust your site with their credit card information
The shipping and delivery costs are too high
There are also many steps in your checkout system
Your website is slow or keeps crashing
No eCommerce checkout system is perfect. Your goal as a business owner--eCommerce or not--is to make a profit. However, if your checkout system is painful or a burden to your customers, you will lose out on sales.
Ways to Optimize Your Checkout System:
Have Real Shipping and Delivery costs upfront
The last thing that customers want is secret or hidden charges in their order total. Include any extra costs and shipping rates in the total throughout every step of the checkout process to prevent customers from abandoning their carts at the last minute.
Do not force the account registration process.
It is acceptable to prompt customers to create an account with your website if they so wish. However, do not make this a mandatory step in your checkout process. Customers that do not want to register with your site may likely abandon their carts at this step.
Prove that your business is secure and trustworthy of a sale. Have a private and encrypted checkout process
Customers want to know that their personal and credit information stays private. If they are not positive that your website is secure and trustworthy of this sensitive information, they will abandon the sale.
Have an easy stepped checkout process
Make your multi-stepped checkout process easy for your customers by having only the relevant and essential information on the checkout page for them. Display how many steps they must complete to make a purchase, and be sure also to include an updated total cost amount every step of the way.
Webilize is a leading web development company for small to medium-sized businesses and Government organizations. Our team of highly experienced UX and UI designers can create high performing, secure, and scalable, responsive websites customizable to your needs. Get in touch with us today to take the first step towards improving your eCommerce checkout system.
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